This put up has been sponsored by Working Options.
Tax season might be traumatic, and is hardly what most individuals would name enjoyable. So, when you had the chance to make it simpler for different folks—whereas working from house—wouldn’t you have an interest? That’s simply what Working Options has to supply proper now. For those who’ve obtained customer support expertise and also you’d like to assist different folks make the most of software program to arrange their taxes, try the chance I break down for you beneath.
About Seasonal Tax Jobs
About Seasonal Tax JobsThis impartial contractor place is for customer support representatives to work in a digital name middle and help prospects with their tax-preparation software program. Representatives will take inbound calls from prospects making ready their tax returns by way of both cellphone or video calls.
They are going to present customized assist geared to the tax-preparation software program getting used, together with conventional customer support and product technical assist. Varieties of calls might contain product inquiries, tax-software questions, and finding earlier years’ returns. Representatives shall be working in a fast-paced surroundings and it’s vital they rapidly assess prospects’ wants and direct them to the right crew for decision.
The standard customer support abilities are required on this place: representatives should have top-notch communication abilities (each verbal and written) and a constructive perspective that embraces flexibility and options. They have to rapidly adapt to alter and undertake new processes.
Analysis is required inside Working Options’ programs as representatives navigate numerous out there assets and find solutions for his or her prospects’ issues. Each buyer ought to really feel as if his or her wants are the highest precedence, and that begins with a honest need to assist on the a part of the customer support consultant.
Whereas this can be a seasonal job that may solely final by April 2019, there’s the potential for persevering with work for high-performing customer support representatives on different packages.
Necessities
The wonderful thing about this place is that there aren’t too many necessities to qualify. You simply want one to 2 years of expertise in a high-volume, customer-service place. For those who’ve labored in a name middle beforehand or perhaps a retail retailer for at the least a 12 months, you’ve obtained it.
Working Options instructed us: “Whereas this can be a tax assist customer support alternative, brokers wouldn’t have to know something about taxes.” They’d such as you to have expertise utilizing accounting or tax software program up to now; for instance, by making ready your personal taxes.
Additionally they say to not sweat the entire video name factor. “Whereas a portion of the calls shall be video chat, the agent’s face gained’t be outstanding on the display,” they defined. “It’s merely to assist direct prospects to learn to use the tax software program. If somebody actually desires to assist folks, this shall be an awesome alternative for them to not solely be capable to study a brand new ability however be ok with serving to the client accomplish one thing.” You could not be capable to make tax season enjoyable, however you possibly can undoubtedly make it a bit simpler.
You must also be fairly good with utilizing computer systems for this job—be acquainted with pc working programs (like Home windows or Mac OS), perceive set up and uninstall packages, and know obtain apps and merchandise in numerous web browsers.
Past that, it’s simply the standard necessities for work-at-home customer support. Be proficient at knowledge entry, have good problem-solving abilities and be organized with nice time-management abilities. You ought to be a vital thinker who can study by yourself and somebody who can empathize with the client. You must also be capable to adapt your customer support methods to the scenario at hand and the client’s perspective.
Whereas this can be a United States-based place, the corporate is unable to contract with customer support representatives who reside in California, New York, Pennsylvania and Washington.
Utility & Onboarding Course of
To use, go to the job itemizing web page. You’ll be invited to hitch the Working Options expertise group earlier than you possibly can apply. You may join together with your e mail, or utilizing your Fb, LinkedIn, or Microsoft accounts. You’ll be requested to point your pursuits and expertise by checking containers subsequent to gadgets, comparable to “Contact Middle Buyer Service,” “Healthcare Buyer Service,” “Medical Billing,” “Occasion Ticketing & Gross sales” and extra.
Subsequent, they’ll invite you to add your resume earlier than lastly filling out a profile together with your private data, comparable to full identify and handle. When you end, they’ll offer you a hyperlink to begin the evaluation for this work-from-home alternative.
From this level on, you’ll be proven a collection of movies and video games that may provide help to find out about Working Options whereas they decide whether or not you’re match for the corporate and this shopper program. They advise that the entire course of ought to take about 45 minutes to finish, and there shall be alternatives to avoid wasting your progress and pause as crucial.
When you full it—and you need to full all steps within the course of to listen to something— the corporate shall be in contact. In truth, they instructed us: “Candidates can anticipate a response inside 24 hours of finishing their assessments.”
For those who make it by their screening, you’ll want to finish an agent profile, run a system tech scan to verify your pc gear matches their necessities, and communicate with a expertise specialist.
If you’re supplied work on this system, you need to then move a background verify that features verifying your Social Safety quantity, checking the Nationwide Intercourse Offender Registry report and a prison historical past verify.
When you’re formally working with the corporate, it ought to take about one hour to arrange your expertise for the job. You’ll then have schooling courses to arrange you for the work, which final for 5 days plus ongoing assist when you’re taking calls.
Schedule
This chance has a number of scheduling choices to select from, you choose what works in your schedule. Customer support representatives can work a minimal of 10 hours simply throughout peak time as a seasonal agent or you can also make it a full-time gig and work as many hours as attainable. A 3rd choice is to schedule hours to complement your full-time job and work simply 15 to twenty hours. It’s as much as every customer support agent to determine what’s finest for his or her schedule.
Working hours for this program are from 7a.m. to 7p.m. central time, Monday by Sunday. Since this place is within the customer support trade for tax preparation software program, you possibly can most likely rely upon the contact middle being open each day—with night, weekend and perhaps even vacation work hours probably required. Peak instances fall between the weeks of January 26 to April 15.
Working Options’ FAQs do element that, as an impartial contractor, you possibly can set your personal hours—inside the program’s necessities. For those who carry out effectively and present up constantly, it’s possible you’ll be given precedence scheduling.
Pay and Different Advantages
Pay charges are usually not detailed on the job itemizing. Working Options’ FAQs advise that every program pays otherwise: “Brokers have earned the equal of wherever from $9 an hour to $30 USD an hour, relying on this system.” Those that select to work 25 hours or extra throughout peak instances on the tax assist customer support program might qualify for an elevated pay price and incentives.
When you begin working with Working Options, you possibly can request your first fee after you’ve accomplished 20 hours of labor. The corporate affords a wide range of fee strategies to its impartial contractors. They embody on-line fee choices, which implies you may anticipate to obtain fee extra rapidly than you’d on a standard pay schedule.
Contracting with Working Options supply some perks, comparable to reductions at pc retailers. Additionally they have a referral program—you can also make $150 for every particular person you refer who meets all necessities and is efficiently introduced on as a contractor.
What are Individuals Saying about Working Options?
Working Options has lots of of evaluations on Glassdoor. They had been additionally on Glassdoor’s checklist of the 10 Finest Firms for Working From House and FlexJob’s Prime 100 Firms with Distant Jobs in 2018.
Constructive evaluations cite the corporate’s stellar work-from-home packages, together with the power to create your personal schedule. And, in fact, the opposite work-from-home perks like not having to spend a lot on garments or fuel, and never having to cope with commutes or coworkers. You’ll additionally encounter many individuals who discover administration to be supportive and who additionally really feel valued by the corporate.
For those who assume this Working Options’ seasonal place may be for you, don’t hesitate to apply now! They’re gearing up for tax season, which is correct across the nook.
