Williams-Sonoma typically has seasonal job openings within the lead-up to the winter holidays. They rent for a number of name facilities throughout varied states, so that they often have a ton of spots to fill – however that doesn’t imply they received’t go fast, so get your software in as rapidly as potential for those who’re . Coaching has begun as early as October 1st! I’ve damaged down the job alternative for you beneath with all the data that’s match to print.
The Place: Seasonal Buyer Service Affiliate
Williams-Sonoma hires caring customer support representatives to area inbound buyer calls and assist create a seamless nice expertise for patrons throughout all of their manufacturers (together with their Pottery Barn shops, West Elm, and Mark & Graham). They spotlight that they provide “world class customer support,” and that’s what they’re searching for in potential representatives to fill these seasonal positions of their Buyer Care Heart.
On this place, you’ll be anticipated to assist clients with the standard duties: putting orders, processing returns, finding merchandise, suggesting different merchandise for out-of-stock objects, establishing deliveries, and extra. And, after all, you’re anticipated to do it with a smile they will hear and guarantee each buyer interplay with the Williams-Sonoma household of manufacturers is a wonderful one.
As of this posting, there are seasonal positions open within the states of Georgia, North Carolina, and Ohio together with the cities of Oklahoma Metropolis, Phoenix, Reno, and Tulsa. These are the place a few of their Buyer Care Facilities are situated, which is related to the job posting: though these positions are work-at-home, they like for his or her representatives to stay in relative proximity.
Probably the most essential necessities of this place is that you simply have to be inside a sure distance of considered one of their Buyer Care Facilities. That’s why the job listings for Seasonal Buyer Service Affiliate are listed by location – you have to be inside 1.5 hours of that location by automotive. The situation is by state the place potential (Georgia, North Carolina, and Ohio) after which city-specific for the remaining: Oklahoma Metropolis, Phoenix, Reno, and Tulsa. Williams-Sonoma explains that you simply’ll be anticipated to come back into the workplace for conferences and coaching, for which they are going to present advance discover.
The marketed technical necessities for this job are fairly customary: you want a house laptop (desktop or laptop computer) with high-speed Web entry. You additionally want a webcam (for “stay digital dialogue”) and a headset.
You should have a highschool diploma (or equal), and so they’d desire you to have one to 2 years expertise in customer support. It’s best to have improbable communication abilities – you’ll be anticipated to speak with clients verbally and inner communications could also be written. It’s best to be capable of do knowledge entry precisely and effectively as properly. You additionally have to be sufficiently tech-savvy so that you could navigate a number of laptop methods independently and reliably navigate the Web.
The schedule for this place could possibly be a minimal of 30 hours per week and should go as much as 50 hours per week throughout peak vacation hours – the usual schedule is 40 hours weekly unfold over the standard 5-day week. Their Buyer Care Facilities appear to be open day-after-day of the week, so your schedule is nearly assured to incorporate no less than one weekend day. As with all customer support place, you have to be punctual and dependable all through your employment.
Coaching for the present opening is paid and begins quickly!
Pay and Different Advantages
On the time of scripting this submit, they promote the pay for this place is $12 per hour. (Charges and job particulars can change at any time with out discover.) Time beyond regulation will more than likely be accessible, however they don’t define what the pay price for additional time could also be – although the Truthful Labor Requirements Act outlines that additional time is paid on a “time and a half” scale.
As a Seasonal Buyer Service Affiliate with Williams-Sonoma, you’ll take pleasure in a 40% low cost on most merchandise – which is nice for those who’re a Williams-Sonoma fan! You may also count on to take pleasure in contests and rewards – in addition to to be acknowledged in your efficiency.
They don’t point out whether or not this seasonal job may turn out to be a everlasting one, however they do say there may be alternative for progress and promotion.
What are Folks Saying About This Job?
Many of the optimistic worker opinions on Glassdoor hit the identical notes time and again: they love the pliability provided in scheduling, and the worker low cost could be very widespread. Additionally they benefit from the pay price and, after all, the truth that it’s work-from-home.
The identical notes are additionally repeated within the unfavourable column: coaching is without doubt one of the greatest complaints. Many staff really feel that coaching proceeds too rapidly, that the supplies aren’t essentially the most useful, and the trainers are overworked with too many trainees to adequately reply all questions.
One other huge grievance entails getting requested paid time without work authorized; you’ll have most main holidays off, but it surely’s anticipated that days round these holidays are blacked out for requested PTO. That’s customary working process for customer-oriented name facilities, particularly these particularly hiring seasonal reps. They’re hiring particularly to cowl the times main as much as main procuring holidays. They count on brokers making use of to have the ability to accommodate that request.
If this work-from-home alternative with Williams-Sonoma sounds simply your pace, don’t hesitate to get your software in. These are seasonal positions meant to suit their elevated wants for the vacation season, and coaching begins properly earlier than then. They’ll fill quick!
Examine for the latest openings right here and on FlexJobs.