| Service Companions
How lengthy have you ever been utilizing the Come up® Platform and servicing the medical transportation consumer?
“I’ve been utilizing the Come up® Platform since 2019, and I began utilizing the platform as a result of I preferred the thought of changing into my very own boss and making my very own schedule. I’m really the primary out of my household to be my very own boss!
What do you want in regards to the medical transportation consumer?
“When among the members name, they’re nervous as a result of their driver hasn’t proven up but, or their members of the family are calling as a result of they wish to ensure their family members are attending to their appointments on time.
“I like servicing the medical transportation consumer as a result of I can ensure members of the family might help their family members get to their appointments on time—and in the end stick with this consumer.
“You get to expertise all the decision sorts with the members, and I get calls from everywhere in the States. They inform me the place I ought to go to go to typically [laughs]. I prefer it, and it’s enjoyable!”
“I began servicing the medical transportation consumer in October of final 12 months and preferred it as a result of my grandparents use this service. I am going with them for a few of their appointments, so I do know the significance of medical transportation and hold this in thoughts whereas servicing.”
What do you want about utilizing the Come up® Platform?
“The assist. I like talking with the chat PFs on the Come up® Platform. They aren’t all the time capable of speak— however they will all the time speak with us by way of chat and supply assist once we want it.”
Do you could have any recommendation for many who are new to the Come up® Platform or the medical transportation consumer?
“Actually take your time to attach with the members and perceive your tips—and the significance of creating positive an appointment is scheduled appropriately.”
Why do you assume you linked so effectively with the medical transportation consumer?
“As a result of my grandmother misplaced her eyesight, I perceive the significance of attending to appointments on time. I took her to appointments, received her there on time, helped her take her treatment. I understand the significance of this service—and delivering customer support for different members.”
Is there the rest you want to share in regards to the medical transportation consumer?
“I simply really feel, with medical transportation, it comes extra simply once you speak to members. They’re extra sincere and caring, they usually love talking with a dwell particular person.”
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